Delivery timelines depend on what you order, where the order is being delivered, and when payment is confirmed. Estimated timeframes are provided below as a general guide, but the most accurate estimate will always be shown during checkout and in your order confirmation.

Please note that delivery timeframes begin after dispatch, not from the date the order is placed.

Processing & Dispatch Timeframes

• Orders are prepared and dispatched from our warehouse.
• Typical processing time is 5-10 business days before dispatch.
• Product-specific lead times are displayed on each product page.
• If an order contains multiple items, the longest lead time determines the dispatch date for the full order.
• During peak periods or supplier delays, processing may take longer. Customers will be notified by email where applicable.
• In some cases, part of an order may be dispatched separately to reduce overall delays.
• Tracking details are provided once the parcel has been collected by the courier.

Standard Courier Delivery (Door to Door)

These are estimated timeframes only and are subject to courier network conditions, access restrictions, weather, public holidays, and other factors outside of our control.

Collection Services (Collection Points & Lockers)

If you select a collection option at checkout, your parcel will be delivered to the selected pickup point or locker.

You will receive a Ready for Collection notification from the service provider. Please do not visit the collection point before receiving confirmation that your parcel is ready.

Important Notes About Delivery Estimates

• All delivery timeframes are estimates, not guarantees.
• Delays may occur due to courier capacity, weather, public holidays, load shedding, strikes, or access issues.
• Incorrect address or contact details can result in delivery delays.
• Tracking details are provided once your order has been dispatched.

For full delivery terms, please refer to our Shipping Policy.